While Metro by T-Mobile offers budget-friendly mobile plans, complaint data from our community has highlighted several recurring issues that customers face. Common complaints include difficulties in obtaining refunds, misleading information from customer service representatives, and unresolved network problems. Many users have also reported poor customer support experiences when seeking assistance for these issues.
To avoid these problems, we strongly advise customers to thoroughly read and understand the terms and conditions of their service plans before committing. Stay vigilant about service quality and address any issues with customer support immediately. Always document your interactions and gather proof such as screenshots and call logs to support your case if you need to escalate the matter.
Do you have a dispute or had a bad customer experience with Metro by T-Mobile? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Metro by T-Mobile.
Our sentiment meter has detected that Metro by T-Mobile complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Metro by T-Mobile, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on November 1, 2025
We have received 0 complaints about Metro by T-Mobile over the last 12 months. The graph below shows a monthly breakdown.
Curious about Metro by T-Mobile's track record in addressing complaints within the Telecom category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Metro by T-Mobile. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Metro by T-Mobile by calling 1-888-863-8768. If you want to reach out to Metro by T-Mobile through their own website, you can use their contact form.
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Helpful experiences shared by verified Metro by T-Mobile customers. Search, discuss and connect with other people in our community.
Complaint from Tanner on 17 March 2024 about Metro by T-Mobile.
I signed up for service porting. Paid the amount listed the port failed the account didn’t generate activation so I cannot give a “security code”they’re wanting therefore refusing to assist me. Just wanting my money back Read more
Complaint from Gjn on 25 February 2024 about Metro by T-Mobile.
Hi, I reached out to Metro pcs. And spoke to someone via Internet about getting phone service and new phone. I told them I had a budget of around 25 to 30 a month. I asked about there new advertised... Read more
Complaint from 19771977 on 18 February 2024 about Metro by T-Mobile.
Network issues paid 60$ two weeks already no phone no refund no response Read more
Complaint from Johnee on 27 August 2023 about Metro by T-Mobile.
My foot my phone is barely been usable since the beginning of June 23 I've called multiple times customer service is rude would like to talk to a supervisor above my issues please Read more
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