Horrible service and long wait time. Everytime I come to this locations, there is always something wrong. Poor drive thru etiquette and service. I was in the left lane for 5 min and kept wondering why they took orders from the right lane. Now the next 3 cars in the right lane placed their order and finally they were taking ours. I said, did you realize you took 3 car’s orders before you checked on this lane, and he was like no I did not and I said those cars came in after I did and they all went through the right lane. Not a sorry, nothing besides such stupid comment out of his mouth. This location has zero star and if I can put in a negative rating I would. The smoothie machine is always down, and items are poorly packaged. The walk way smells of piss and it is alway dirty. If I go to a different location, I get way better service and ordered in less and 3 min from start to finish. The 72nd location always seems to have a problem. If you look at the ratings and comments, it’s horrible. I am surprised they are not reported up further or something needs to get fixed because they lose alot of business.
better service, fix the smoothie machine, better attitude, clean up and wipe down counters, have a better friendly tone when talking