Living Spaces complaint: Insurance on Furnature

We bought a chair for my 88 year old mother and purchased insurance on the chair. A recliner with a lift. Six months in there was no cushion left in the arms or seat of the chair. It is extremely uncomfortable. We filed that with Living Spaces in June. I received a call stating a technician needed to go out. The technician called me and said they could not come until early August (Ridiculous). The technician cancelled the first appointment in August and we called and were very upset and so he scheduled to be out their within two weeks end of August. We had still not received any communication by the end of September. We started going in to the Gilber location to find out what happened and if we are getting new chair. We were told the technician replaced the cord on the chair and everything else was normal wear and tear. Wait what the cord was not the problem and worked fine.

So the technician report must of not been on the same chair. He told my mom that the chair was completely trashed and she would get a new chair. So yes we are completely suprised. We went in to the Gilbert location twice now where JenniferSupervisor was going to get the problem fixed. Two weeks later now in to the first of November and we still have nothing resolved and they are very rude about it. They have not communicated with us at all. it is very sad that an 88 year old is having to go through this to try and get her chair replaced. Shame on Living Spaces. If the insurance they have is no good they should not be selling it.