LAX Airport complaint: Unprofessional dispatch and management on check-in process

I am writing to express my profound dissatisfaction with the handling of the check-in process for the China Airlines CI0007 flight on January 13th.

As exhibitors at CES 2024, my colleagues and I were scheduled to take the CI0007 flight at 10:45 PM after a week of participation in the exhibition. According to the provided information (Figure_1), the CI0007 flight’s check-in counter was scheduled to open at 6:45 PM.

We arrived at the Tom Bradley Terminal around 2:00 PM and, at approximately 6:15 PM, noticed individuals forming a waiting line for check-in (Figure_2 – blue waiting line), which we ly joined.

Around 6:40 PM, another line formed in the opposite direction (Figure _3 – yellow line). Throughout this period, more individuals joined both lines gradually.

At about 6:45 PM, a staff member (Figure _4) opened an entrance, allowing individuals from the yellow line, who arrived later than us, to proceed to the check-in counter. When questioned, the staff member, without proper consideration, directed our line aside, creating an altered waiting area (Figure _5).

Despite multiple attempts by various individuals to explain the situation, the staff member disregarded our explanations and proceeded with an unprofessional approach, even mocking the reactions of those affected.

This Unprofessional dispatch and management not only left my colleagues and me dissatisfied but also caused frustration among numerous individuals in the affected lines. As one of the major international airports, we expected a higher level of professionalism in managing such situations.

We kindly request a thorough investigation into this matter and appropriate action to prevent similar incidents in the future.