My complaint:
Bookingnumber: Fly: WCMBMZ
We are family of six, you put our live at risk when you cancelled our flight, and you put us another flight without our consultation, which was two- and half-hour drive from home.
We checked in, had our seat numbers, we received information to proceed our bags drop in, we were in BIRMINGHAM (BHX) around 10:15 AM, when we were at the desk, they easily put our bags in the belt and sent, they gave us boarding pass without informing us any change at all.
After few minus we realised there is something wrong, this is not our scheduled time to flight, the time now is 17:35 instead of 13:30, we came and asked what is going on, they said sorry it was rebooked, and we sorry what happened.
We did not realise that time we travelling to another town which is two- and half-hour drive to our home.
Around 16:02 we received information telling us our flight KL1149 from AMS to OSL has been cancelled, our apologies we are seeking a solution and will contact you soon, imagine we were in the BIRMINGHAM (BHX) airport since 10:15 waiting to go home, now 16:02 relieving this information, where were you at that time, we realised now we heading to SANDFJORD instead of OSLO GARDERMOEN (OSL), imagine how sad we were that time.
We tried to get information but we did not get until the gate opened, the ladies there were helpful, they said we cannot help you, go to AMSTERDAM (AMS) and talk to the transport service desk.
when we were in the AMSTERDAM (AMS) service desk they said we do not have alternative option for you, either take this flight and ask compensation, or only we can put you tomorrow another flight around 16:00 to same town we were complaining about SANDFJORD (TRF), if you want your original destination OSLO GARDERMOEN (OSL) you must wait couple of days, we fully booked sorry.
We could not risk waiting another day to the same horrible area we complaining about, so we took the flight at least not to miss our bags, and our jobs.
We arrived 22:50 SANDFJORD (TRF) instead 18:20 to GARDERMOEN (OSL), t was minus four heavy snowing, besides it was New Year’s Eve no transportation, even taxis could not come to rescue because of the bad weather, we waited more than one hour.
The waiting room was closed at 00:00 2024, they pointed us one room which was outside to wait until morning, it was not wide enough to accommodate misplaced people in there, we dragged seven bags in 40cm snow, we missed everything related our happiness, celebrating with our family in the New Year’s Eve, an even we were tired, remember we started from 09:00 in the morning till midnight with kids, its unimaginable experience.
Taxi took us SANDFJOR (TRF) from 01/01-2024 at 00:19 and we arrived home in Oslo at 02:45, there were many accidents in that night, luckily our drive was wise and managed to brought us home save.
I do not know how you compensate us for our woes, and can heal our damaged hearts, but you must compensate us the amount of money you forced us to pay to the taxi, and it was 7611 NOK, and at least half of our tickets, because we could choose before another cheaper area if we want to, but we prefer our safety and comfort.
We waiting you reply soon
SUADA DUDE
Suggested solution:
very bad.
so many changes until we did not know what is going on.
We had never experienced such hard time we gone through.
