My complaint:
We are family of six, you put our live at risk when you cancelled our flight, and you put us another flight without our consultation, which was two and half hour drive from home.
We checked in, had our seat numbers, we recieved information to proceed our bags drop in, we were in BIRMINGHAM (BHX) arround 10:15 AM, when we were at the desk they easily put our bags in the belt ans sent, they gave us boardingpass whithout informing us any change at all.
After few minuts we realised there is somehing wrong, this is not our scheduled time to flight, the time now is 17:35 instead of 13:30, we came and asked what is going on, they said sorry it was rebooked, and we sorry what happedned.
We didn’ realised that time we travelling to another town which is two and half hour drive to our home.
Around 16:02 we recied informatio telling us our flight KL1149 from AMS to OSL has been cancelled, our apologies we are seeking a solution and will contact you soon, imagine we were in the BIRMINGHAM (BHX) airport since 10:15 waiting to go home, now 16:02 reieving this information, where were you al that time, we realised now we heading to SANDFJORD instead of OSLO GARDERMOEN (OSL), imagine how sad we were that time.
We tried to get information but we didn’t get til the gate oppened, the ladies there were helpfull, they said we can’t help you, go to AMSTERDAM (AMS) and talk to the transport service desk.
when we were in the AMSTERDAM (AMS) service desk they said we don’t have alternative option for you, either take this flight and ask compensation, or only we can put you tommorrow another fligh around 16:00 to same town we were complaining about SANDFJORD (TRF), if you want your original destination OSLO GARDERMOEN (OSL) you have to wait couple of days, we fully booked sorry.
We could’n risk waiting another day to the same horrible area we complaining about, so we took the flight at least not to miss our bags, and our jobs.
We arrived 22:50 SANDFJORD (TRF) instead 18:20 to GARDERMOEN (OSL), t was minus four havy snowing, besides it was new years eve no trasportation, even taxis could’t come to resque becouse of the bad weather, we waited more than one hour.
The waiting room was closed at 00:00 2024, they pointed us one room which was outside to waitt til morning, it was’n wide enough to accomodate missplaced people in there, we draged seven bags in 40cm snow, we missed everything related our happiness, celeprating with our family in the new years eve, an even we were tired, remember we started from 09:00 in the morning till midnight with kids, it unimaginable experience.
Taxi took us SANDFJOR (TRF) from 01/01-2024 at 00:19 and we arrived home in Oslo at 02:45, there were many accidenets in that nigh, luckily our drived was wise and managed to brought us home savily.
I dont’t know how you compensate us our woes, and can heal our damaged hearts, but you have to compensate us the amount of money you forced us to pay to the taxi, and it was 7611 NOK, and our tickets, because we could choose before another area, but be prefare our savety and comfort.
We waitning you reply soon
SUADA DUDE
Suggested solution:
very bad.
so many changs til we did'nt know what is going on.
We had never experienced such hard time we gone through.
