My complaint:
At 4:14pm E.S.T, a call center representative, a young African American female who did not provide her name refused to change a phone number and or email for mobile banking login. I am handicapped. She repeated verbally to someone in a smug or joking manner what my savings or checking balance was.
That is a privacy issue with your bank for sharing anything including the source of my income or balance.
Suggested solution:
I want Huntington to accept my handicapped status and perhaps guide me as to how to update personal information and to halt any third party repeating of my income or the source of my income and find which I just asked as another customer service person called in behind her.
I want Huntington to better screen the people who are answering the phone. Identify theft or discrimination due to a disabled status I am presenting to your bank was repeated and laughed at. She was unprofessional and GHETTO, in her response. Toni in Columbus Ohio
