H&R Block complaint: Wrong calculation on W2 form

Complaint from Gus L reported on 11 May 2021 about H&R Block

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My complaint:

EIP2 payment calculation. IRS states to use AGI from 2019 tax return to calculate EIP2 payment. The H R Block on-line program uses the 2020 AGI. This has created a $1200 error in my 2020 tax return. Called H R Block customer service and spoke with Cortney M. who was no help at all; said I should contact a tax professional for help.

Suggested solution:

Correct EIP2 calculation on on-line program. Help me with filing an amended return. Refund the money I spent for their program. The letter I received from the IRS states to use the 2019 AGI when calculating EIP2 payment (Notice number 1444-B, Catalog number 74703A.

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