H&R Block complaint: Unauthorized charges, rude customer support representatives

I have had multiple charges on my account. And when I call in, I get called names, I get made fun of, and I get told that I cannot put a stop payment on unauthorized charges. When I ask for a supervisor or someone else that’s not going to belittle me, I get hung up on. Why is it asking too much for people to do their jobs? Why is it asking too much to be treated as a human? And now, they answer the phone, DEMANDING my social security number, despite just ing my identity and info. It’s happened three times today alone. When I refuse and tell them I’m uncomfortable with giving it, and I’ve never had to do it before, they hang up on me. Idk wtf is going on? But I’ve NEVER been treated this badly by H R Block before this merger. Since then, it’s been pure hell and chaos in regards to handling my finances with the Emerald card. They have also threatened to cancel my card, EVEN THOUGH I TOLD THEM THEY DIDN’T HAVE MY PERMISSION, BECAUSE I HAVE A CHILD ON DISABILITY. They didn’t care, just laughed at me and then hung up again.

Over and over for the past few days. No one wants to be bothered there. And then try to point blame on me, for asking them to help me. I’m completely over it. But in their eyes, it’s okay for someone to steal my money?!?!? If it was them, they would be raising hell too.

I just need my money back. And to be treated like a human.