H&R Block complaint: Refund of penalty due to misinformation from HR block

Brief explanation of the issue:
– I filed my 2021 taxes with Hr block. My Tax pro submitted my tax documents but never initiated the tax payment. After calling HR block customer service, they initiated the payment. The federal tax went through, but the state taxes didn’t get deducted from my account.
– I called HR multiple times asking about my California taxes, and each time I was given an assurance that the payment will be deducted, and to give it time. Or call California government. I called California government, they didn’t have any information on the payment.
– I specifically asked HR, what happens if I’ve to pay a penalty due to the delay in payment. I was told HR will be liable for any penalty.
– After multiple back and forth that and after wasting so much of my time, I made the payment to California government, and since there has been a delay I also incurred a penalty of $1,276

-I need a refund for the penalty as it was sheer negligence on HR block and lack of information. I