My complaint:
I was promised 15 min appt where i can explain my documents before leaving them there. I do not want want to leave them there and then discuss them by phone. I have 2 huge diaries which I have spent 2 days writing the information out that was what I was told last year to do. I am not going to scan every page where no one will understand what I am talking about.
If there is any questions I will not remember and not be able to discuss this by phone. You want to charge people the same money for half the service you normally provide you are also delaying peoples refunds and expecting people to go and forwards
Suggested solution:
If I am not allowed to stay in the office I am happy to sit in the car of the waiting room. I expect the return to be done at the same appointment documents return at the end of the appointment and refund to be processed then. I do not want to go back and forwards and your leisure and I need my current diary back and do not want to leave it there over night.
