HomeTowne Studios complaint: No room available but they billed my credit card anyway
Filed 5 Aug 2023 by Mark
We arrived and checked in. The room that they tried to give us was filthy. The floor had lots of dirt on it and the bed was not properly made. The cleaning staff was using that room as the nursery for their kids during the day while they are working. There was half eaten carton of ice cream in the and leftover chicken in the fridge. We went back to the office and told the clerk that the room was not acceptable. There were no other rooms that were available. The clerk processed a refund, gave us a receipt with the refund on it. We then had to find another hotel. A few days later, the room charges and the security deposit showed up on my credit card. We are now fighting to get the charges taken off.
Report
Discussion
0 comments
No comments yet. Been through something similar with HomeTowne Studios? Start the discussion above.
More HomeTowne Studios complaints
View all 59Over charged
They charged me for a set of towels because they had stuff on them isn’t that what they are for
Service animal no hot water
Front desk clerk wanted a deposit for my service animal then demanded to see the certificate went to room air…
Paid for full week no rooms
Made a reservation for seven days this morning July 21 went to the hotel to bring my property my belongings…