HomeTowne Studios complaint: Never got refunded my money ! Unsanitary rooms !

I asked for a refund due to my room not having hot water, non working heater, there were cockroaches everywhere in my room ! They tried to switch me to a different room that was 10x worse was absolutely filthy dirty with again, cockroaches everywhere ! I called them a few days later regarding my refund, they told me it would take up to 7-10 days to get my money back. So 7-10 days later I contact them yet again, the lady at the front desk tried telling me my refund was already completed they supposedly refunded my money to someome elses card instead of my Card I used to pay every day that I stayed there. They told me they would have someone contact me that next day to fix it, NEVER DID! when I tried to call them that next day, the lady yelled at me on the phone hungup on me ! Completely inappropriate terrible customer service ! I want me money refunded to me. The front office person even went as far as saying they only have 1 housekeeper for that whole hotel ! This place shouldn’t even be running ! Completely unsanitary, bugs everywhere.
Please contact me so I can provide all the photos I have taken from the room they put me in. 801-420-8518