Hawaiian Barbecue complaint?

Do you have a dispute or a bad customer experience with Hawaiian Barbecue? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Almost every Hawaiian Barbecue location is individually owned and operated, so the owner of the location you visited is the person who can settle an order, a refund or a service problem. You can call 408-846-0917, and the brand site, which trades as L&L Hawaiian Barbecue, gives each location its own page and its own number, so the store printed on your receipt is the shortest route to a fix. Have the receipt in front of you: it carries the store number, the date and time, and the items that were wrong. If the order came through a delivery app, the refund normally has to be requested in that app, because the app took the payment.

Portions and prices that change depending on which location you visit? Start your complaint here, and the next diner charged a different price at a different branch can find your case and see what happened when it was raised.

Check the bag before you leave the counter, because a missing side or sauce is settled in seconds at the store and takes days once you are home. If you are already home, call the location on the receipt the same day, give the order number and the time, and ask what they will do: a remake, a refund or a credit on your next visit. Keep the receipt and photograph what you actually received beside it. If you paid by card, note the amount charged, since a partial refund has to show against that transaction.

Request the refund in the app you ordered through, because the delivery platform took the payment and issues the refund, not the restaurant. Do it while the order is still open in the app, and attach photographs of what arrived and of the packing as it came. Give the order number, the missing or wrong items and the amount, and keep the case number the app hands you. Raise the same facts with the location named on the receipt so the two accounts match.

Delivery order refunded in part when half of it never arrived? Take it through our complaint process and our trained AI keeps coaching you: what to send the app, what to send the location owner, and when to take it to the brand.

Ask the location directly and ask for the answer in writing, because preparation varies between individually owned locations and a brand sheet may not match the kitchen you are ordering from. State the allergy plainly when you order, and name the ingredient rather than the dish. If a reaction follows, get medical advice first, then keep the receipt and a photograph of the meal. Where you ordered through an app, save the note you left on the order, since that shows what the kitchen was told.

Nothing has been reported about Hawaiian Barbecue here yet. Our research shows what typically goes wrong at franchised fast casual chains: orders handed over incomplete or missing sides and sauces, portions and prices that vary noticeably between locations, long waits when a location is short staffed, opening hours online that do not match the door, and delivery app orders that are hard to get refunded once you have left.

Order handed over without the sides you paid for? Be the first to report it here and we push it out by email, on social media and by printed letter, to the location owner and to the brand above it.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Hawaiian Barbecue through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Hawaiian Barbecue can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.