I said no substitutes but they gave me one. They emailed me, but i did not see it in time. But, i had already said no. Then i ordered lettuce. I asked it be a little heavy. I realize they can only do so much, but i expect better! I got this really small head of lettuce that was as light as a feather. Your shoppers are my eyes. They could have called me about the lettuce. I call the 1800 , they said they could nit do anything for me. It wasn’t there problem, it was quality controls problem.
Teach your shoppers not to just grab to fill the orders. They need to learn how to pick out fresh fruits and veggies. You might have a quality problem i’m not sure, but you do have a good service problem. They are our eyes and we need to trust they can do the job.