Hampton Inn by Hilton complaints
Hampton Inn by Hilton complaint: ADA violation by 2 employees at Front Desk (One ON DUTY and one OFF Duty)
Filed 8 Jun 2023 by Edwin
I know several ADA violations have occurred the morning of 3 June, 2023 at approximately 7:10 in the morning. I also know that the wonderful front desk employees, who normally help me with my handicap, assisted me to desk registration and to my room by wheelchair on June 2 2023. Their names were Chris and Michael. They have helped me on 12 stays at this particular Hampton Inn.
Incident began when I called front desk to ask for assistance by wheelchair. Man answered phone at front desk saying he was off du ty and unavailable to help me. He also said other desk clerk was alone and could not assist me when I asked when someone would be available he had no answer. , which angered me, .I proceeded tong walk to front desk with by my walker. When I got to desk, he was chatting with on duty female clerk. I asked him why hadnt he left since he was off duty. He exclaimed that THEY (Hotel) WERE NOT CARE PROVIDERS, I read that as meaning THEY WERE NOT SENIOR CARE PROVIDERS. after he said that I was livid and used a swear word to describe him. Female desk clerk disciplined me for language and it was against hotel policy for any customer to use foul language on employees., but she did NOT discipline Jose for his derogatory comment. Jose the Night Desk Clerk was OFF DUTY. More to follow but not enough space
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