Most Common Gumroad Complaints and Tips

Although we haven't received any complaints about Gumroad yet, it is still worth mentioning that typically, customers might encounter issues such as difficulties with payment processing, delays in digital product delivery, and challenges in accessing customer support. Additionally, some users might experience problems with account security and managing refunds or chargebacks.

To avoid these potential issues, we recommend customers verify payment details before completing transactions and regularly update their account security settings. If any problems arise, contact Gumroad’s customer support promptly and keep a record of all interactions.

How and why file a complaint about Gumroad?

Do you have a dispute or had a bad customer experience with Gumroad? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.

We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.

Just looking for information? Search through all complaints we have received related to Gumroad.

Gumroad Customer Sentiment: Neutral

Our sentiment meter has detected that Gumroad complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Gumroad, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on November 3, 2025

Gumroad complaints chart

We have received 0 complaints about Gumroad over the last 12 months. The graph below shows a monthly breakdown.

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Gumroad complaint statistics

Curious about Gumroad's track record in addressing complaints within the Online Services category? Dive into the all-time complaints data right here!

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How to contact the customer service of Gumroad?

Below, you will find the contact information for the complaint department of Gumroad. To amplify the impact of your complaint, please use our complaint form.

Webcare email:
support@gumroad.com
Contact form:

For Gumroad support through email, send your inquiry to support@gumroad.com. If you want to reach out to Gumroad through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

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