My complaint:
In May I learned that I had been a victim of unemployment fraud. Someone had changed the routing number within my ESD account. I traced this to Green Dot and called to cancel the account, which was done, however; I am not quite sure what type of information was provided to open this account and at the time, I had a credit freeze. I am also writing a letter to dispute this account having been open, even though it was closed. It would appear that Green Dot is negligent in opening this account with stolen identity information without ing. This has caused many problems.
Suggested solution:
I would like to know the information that was submitted in order to create this fraudulent account. A letter stating that this account was closed, any findings involved with investigating this and what they are doing to prevent this from happening in the future.
