My complaint:
My account was hacked and taken over on May 8, 2021. I have been in contact with Green Dot for the past 2 months in reference to reversing my funds. I’ve filed a police report as well as filed multiple claims with Green Dot, all which have been denied. This activity occurred in Florida and I live in Georgia and have not been out out state for years. My account was taken over and the hacker(s) changed my account email and phone number to theirs. I was told by Green Dot they will credit my account for the first transaction of $2000 in check form but to date, I have not received a check. I was then told they would reimburse the $2000 into the same account but they then locked the account and will not give me access. I also received funds that were accidently sent to this account and now it’s being held too. They have no reason to deny my request to return my money.
Suggested solution:
Reverese my funds, all transactions taken on May 8, 2021.
