Complaint: Transactions disputes

on 14 November 2020 about Green Dot Bank in category Banks

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My complaint:

I filed a dispute for unauthorized transactions all from one same merchant. Gave all details dates and amounts to representative. The very next day I received refund estimated about $1050.00. after reviewing I noticed 3 or 4 transactions were missing and found out the representative didn’t add or note them or forgot to do his job. I opened a second despute to add the missing transactions and have done this process over 2 times and have been denied due to no error found. I honestly don’t know what that means but I am being robbed of my money since the transactions came from same merchant and all other transactions were refunded. There is no justification or reason why they are being denied. They fall under the same criteria as the others.

0 0 votes
Justified complaint?

Suggested solution:

Refunding me my money that should have been done yet the representative didn't do his job and added them in the first dispute.

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