Complaint: Relies my money to someone without contact me and without people verify my identity

on 04 April 2020 about Green Dot Bank in category Banks

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My complaint:

Really unbelievable happens

To whom it may concern.
I The Primary Policy Owner and Victim of Vandalism and Theft from my home have been completely discriminated against by a Green dot bank, who fraudulently and illegally distributed My Entire Financial Compensation Fund to somebody else.
Green dot bank Institution Committed This Outrageous blunder by Failing to Adhere to the specific Security Requirements included with the policy agreement. A Translators Presence is Required to ensure both parties receive a total comprehension of the financial proceedings taking place.Additionally, The Verification of the Primary Policy Holders Legal Form of Identification must be established and Approved before any currency can be Withdrawn. This Policy and Vital Security Procedure that is guaranteed by your financial institution was Never Administered In over a hundred illegal withdrawals of Financial Account
I’m Infuriated about how my information was handled. Prior to sending the payment to my ex roommate green dot bank account under my name I was told that there would be a hold on it until I verified my full ID front and back although I had my ID front picture, I told them my wallet was stolen with my ID as they said I was unable to verify the back of the ID form” they then asked me to go and get a brand new ID and verify the front and back of my ID.
While I was applying for it. Somehow the hold on my Account was removed. An Action that I Never Authorized nor notified about. Bankthen released the hold without My Proper Verification’s and My Relief Compensation Funds are now totally withdrawn.
Green dot bank representative Clearly Stated : they were unable to remove the hold until I had the front and back of my ID. For which, I had to apply for a new One.I was further assured that in order to remove the hold on the money, I would need
a full package verification which includes the back of my ID.
As your branch manager he’s name is Billy is the same manager who remove hold without my full verification) refused to do it then and there. I

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Justified complaint?

Suggested solution:

They are don’t want so any responsibility and they are black my phone number) I lost $ 26.000 and bank don’t want take responsibility

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1 year ago - We have posted a tweet about your new complaint about Green Dot Bank

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