My complaint:
Lost debit card, wallet, phone, etc in my travel bag. I then noticed some unauthorized charges. Not even sure they even looked into them, but when I called on the 11th business asking if the investigation had been completed or where the provisional credit was they said it was still on going and I should see the credit that day. Instead, they sent me a letter via email within 10 min. stating no error occurred and the charges had to be authorized based on previous transactions. The charges I disputed were from one company that I had never done any business with or bought anything from. I bank with other banks and have never had this kind of issue. Will continue to fight this and file complaints but joke of a company. Stay away.
Suggested solution:
I shouldn’t be held responsible for unauthorized fraudulent charges. The money stolen should be put back into my account.
