My complaint:
A hold was placed on my account and they will not release it until I can send a valid id. My ID is expired and due to covid, we have to schedule appointments to renew it. The first available appointment is in Feb 2021.
I was told by a representative if the corporate office that I could send a photo of my expired ID, along with other supporting documents. I sent dozens of the documents they asked for. In was told that in three days they would unlock my account. When I called three or four days later, they called me that they would not be able to accept when I sent them even though it was exactly what they asked for because someone in their higher Department did not except but I sent them even though it was exactly what they told me to. When I asked why my card was placed on hold, no one could give me any answer and still to this day has not told me why. I asked them to read me the part of their terms of service that says they can do this and no one could read me anything that validated what they have done. I have a recording of one of the calls I made and it is apparent they do not know what they’re talking about, and cannot give me a sufficient reason, or frankly any reason for what they’ve done.
My tax return and stimulus are supposed to go to that account. It has been over four months since I last had access to my funds. I have tried reporting this to the Better Business Bureau and they told me that they would not be able to investigate. Green Dot has lost or misplaced over $2,500 of mine before this happened over the past two years and that has still not been resolved.
Suggested solution:
I want access to my money, interest that has to be gained because they have used my money towards their profits in Investments you. I want an apology and I do not want this to ever happen again.
