My complaint:
I’ve had a total of $1745.44 stolen from my account, and I’ve received no phone calls requesting my identification, NOR have I been shown any kind of proof they’re actually investigating the claim. I’ve received 2 emails back saying 2 of the transactions couldn’t be proven they weren’t mine… Therefore, I’m STILL LOSING MONEY BECAUSE THEY DON’T ACTUALLY INVESTIGATE THE PROBLEM! I turned in tyre claim last Saturday, but I’ve still not heard from Green Dot. I’ve spent the last 2 days investigating for myself, and the only 3 companies I cannot reach are Juicy Crab, Krispy Cream, and some Real Real consignment company. ALMOST ALL THE CHARGES ARE IN JONESBORO GA, BUT I LIVE IN NORMAN OKLAHOMA! It doesn’t take a genius to figure out, I didn’t make those charges. I believe, if they’d AT LEAST TRY and keep their customers informed, AND HAVE A WORKING LIVE PERSON AVAILABLE for customer service, I may not be as angry as I am right now. This is not the first time this bank has been completely unprofessional in how they handle their business. I honestly feel like they just don’t want to return my money because they will have to take a loss. If they’d have BLOCKED MY CARD when I REQUESTED THEN TO, I wouldn’t be almost $100 in the negative either!
Suggested solution:
Trey need to return the money stolen from me,b and go after the person who took it,b rather than forcing me to not only sit here WITH NO MONEY, but having to pay for SOMEONE ELSE'S PURCHASES MADE TO MY ACCOUNT!!!
