Green Dot Bank complaint: Identity theft

I’ve had a total of $1745.44 stolen from my account, and I’ve received no phone calls requesting my identification, NOR have I been shown any kind of proof they’re actually investigating the claim. I’ve received 2 emails back saying 2 of the transactions couldn’t be proven they weren’t mine… Therefore, I’m STILL LOSING MONEY BECAUSE THEY DON’T ACTUALLY INVESTIGATE THE PROBLEM! I turned in tyre claim last Saturday, but I’ve still not heard from Green Dot. I’ve spent the last 2 days investigating for myself, and the only 3 companies I cannot reach are Juicy Crab, Krispy Cream, and some Real Real consignment company. ALMOST ALL THE CHARGES ARE IN JONESBORO GA, BUT I LIVE IN NORMAN OKLAHOMA! It doesn’t take a genius to figure out, I didn’t make those charges. I believe, if they’d AT LEAST TRY and keep their customers informed, AND HAVE A WORKING LIVE PERSON AVAILABLE for customer service, I may not be as angry as I am right now. This is not the first time this bank has been completely unprofessional in how they handle their business. I honestly feel like they just don’t want to return my money because they will have to take a loss. If they’d have BLOCKED MY CARD when I REQUESTED THEN TO, I wouldn’t be almost $100 in the negative either!