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Green Dot Bank complaint: Have not received check for refund case 42716548

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Filed 3 Sep 2020 by Linda

My husband accidentally bought a prepaid visa card instead of loading his current card with 100.00 cash I spoke with rep on August 7 2020 and they took my information and gave me an email [email protected] with image of receipt for proof of purchase load. They said would take 5 to 10 business days here it is almost a month later and still no 100.00. Absolutely ridiculous. I’ve called several times with people who barely speak English that just put you on hold and never come back on the line. Infuriating indeed.

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Discussion

9 comments

  1. Boris Roston

    I went to Walmart and Kansas City Missouri and purchase a Walmart gift card and loaded $500 cash on the card on January 19th January the 20th my balance was stole overnight and I am still getting the runaround on this case I finally sent my card information off to the corporate office 2 days ago they told me they would get back with me and I have not heard anything from them back yet for me $500 is a lot of money to be on hold I wish I could resolve this case ASAP I never buy another Walmart card again

    Reply

  2. Linda Ellison

    I am having trouble with them right now for the same amount and they just act like they don’t care. They act like money grows on trees. I bought a faulty card and couldn’t register it or use it online and the guy i spoke to said they will close the account and send my money back. I still havent received it and i called 5 times and got the run around. One lady told me to spend the money on it because the don’t give refunds. The card don’t work so how can i spend the money and when he closed it the money was gone. I use to think a lots of green dot but now i think they are a piece of junk.

    Reply

  3. Debbie Thomas

    I've had the exact problem!! It was a gft to my grandson for Christmas. I'm not a happy or satisfied customer!!

    Reply

  4. moehacky

    Well its nice to see all the people who have been ripped off for the same purchase! Add me to the ranks of people who got fucked! I am supposed to be getting a call today for a lawyer who might be able to do something about it..Its not RIGHT! I have no patients when calling GO2bank customer service. It is impossible to understand what they are speaking! You know what? Why don't GO2bank find some people who know the fucking language!!
    Thank you for your posts! I appreciate it..

    Reply

  5. Tisa

    omg go2bank is the worst! Same thing happened with me and I have yet received my refund check. Did you ever receive yours?

    Reply

  6. Gui Phil

    Same thing here.. scam fucking SCAM and know they say there was no funds and register my card in another id.

    Reply

  7. Zane Gregg

    I'm goin thru it right now, it happened to me month ago, I called and said I need to cancel out my card and get a refund, the first guy I talked to, always interrupted me, couldnt understand him, he asked for my name and address to send refund check, gave it to him, I asked him to repeat my address, he told me I'm,sorry I all ready sent it thru, I told him I cant understand you, I need u to repeat my address, he told me to hang on, bout 3 minutes later he comes back and twlls me a totally different address, I told him no thats not my address, so I had to repeat it again to him, thats wen it hit me, I think I just got screwed out of my money, he told me it will take up to 2 weeks to receive it, I waited 12 days, nutn, I called again, and got a different guy, told him wut was goin on, havent received my refund, he looked it up, nutn, I told him I still have card, receipt, everything, this guy was askn me alot of questions, and sent me an email for my confirmation number, I told him, first time I called, the guy didnt ask me half the stuff ur askn, and I asked the first guy to send me an email to confirm refund, he told me that they dont do that, I'm like wuuut, ur a bank, he told sorry we dont send out emails, thats wen I really thought, I am screwed out of my money, so I told the 2nd guy about the first guy I talked too, he got testy with me, reading all these commenta from a yr ago or so, I'm surprised this bank is still in business..any one get their refund checks yet, if not, who should I call to file a complaint

    Reply

  8. Melinda Meadows

    I am trying to get my refund check that was sent to the wrong address...this has been going on since August....I'm not being told what address it was sent to....I have sent by email proof of who I am and still no check...I'm am very disappointed bin this bank...I want my refund check

    Reply

  9. Jane Holcombe

    I paid 70 for this debit card and their is no money on it.. I was ripped off and they are making difficult to give me my money back

    Reply

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