Complaint: Fraudulent, Unauthorized Charges to my account

on 27 September 2020 about Green Dot Bank in category Banks

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My complaint:

On September 23, 2020, I checked my card balance after my direct deposit, and discovered that my card was being cracked. There were multiple charges at gas stations for increments of $90 or more. These charges were made in Florida, and I am in Illinois. I called Green Dot immediately. I kept getting people from the Philippines, who barely spoke English. After several attempts to get help through the customer care, I finally spoke to someone who said she would help me file the complaint. After 3 days, my account still has not been refunded. Anyone can tell that these transactions are fraudulent. I had over $600 in charges at gas stations. I am also contacting the Illinois Attorney General. I have stopped my direct deposits from coming to this account.

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Justified complaint?

Suggested solution:

I want my money put back into my account.

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