Green Dot Bank complaint: FRAUD NEGLIGENCE

This complaint is on Green Dot Corporation in Pasadena, CA. Complaints have been filed with the CFPB and the FDIC, as well ass the BBB and the OCC

On may 1st 2022, my bank account was compromised and $2000 was transferred fraudulently out of it. Green dot files a dispute and closes my account, assured me that a refund check of my remaining balance of $1800 will be sent to me

May 9th 2022 Green dot approves my dispute and claims they credited my account with $2000. I contact them concerning a refund check and requested a photo of my ID and proof of address. Both were sent.

I have not received any letter from Green dot concerning my refund check.

May 31st 2022 i call Green dot and ask for update. Representative told me that the $2000 had been credited to my account on may 9th and my account was reopened by green dot on my 16th, with COUNTLESS fraudulent charges to my account posted on may 16th. Why did Green Dot reopen my account that had obviously been fraudulently accessed?

Representative explained that the first agent did not put the proper takeover block on the account which allowed it to be reopened. Green dot illegally reopened my account without my permission that was fraudulently accessed and allowed the perpetrator to transfer more funds from my account.

Now Green dot is saying it will take upwards of 3 more weeks to resolve this issue. This is not acceptable. I will be speaking to a lawyer regarding this matter. As i have had no access to my funds for over a month and cannot pay rent and utilities.