My complaint:
i had my social security check direct deposited on June 29th. You transferred it to an email account without my knowledge on June 29th. i filed a dispute and wrote a letter to you explaining that it wasn’t me. You gave me provisional credit on July 15th. then on July 15th, you transferred it AGAIN to an email account without my knowledge, I filed a dispute and wrote a letter explaining that AGAIN it wasn’t me. now its july 30th and no one can help me find out whats going on. everytime I call I get hung up on. 5 times in a row from the support center and every third time I call the dispute department. everytime i talk to someone they have an entirely different story to tell me about why I’m still missing my 333,00 after 30 days. this is not my fault but I’m sure paying the price for it, my landlord has charged me 75 dollars and 5 dollars everyday after that and now were on a whole new month. I’m going to get evicted and all I hear from green dot is to file another dispute.
Suggested solution:
you can first give me back my money and all the late charges I have to pay due to a mishap on your end. then you can find out why someone was able to defraud your company. then I would like you to file a dispute and write a letter to me explaining how this wasn't your fault. now I don't expect you to comply but I thought it would be a nice gesture.
brandy gochenouer is my name and these are the case numbers to all 3 of my disputes, yes I said all 3!!!
2107010069
66396187
67771710
