Green Dot Bank complaint: Dispute

My purse was taken. Along with phone id and all. Over 4000 was taken from me. Filed dispatcher kept denying me and wouldn’t even give the provisional credit. Finally months later they stat to respond after complaints were filed. They broke one dispute down to 5 different dispute. They gave me a provisional credit if 3000.00 n denied the rest. 24 hours later I get an email saying I may use all the funds in my account . Use fund before the credit is reversed. There was a transaction that same day for a cash app if 500$ within the same hour where a person went into a bank with id and stole 3bands. Now to remind u the 500 provisional credit plus the others were granted. Bu I didn’t get to spend because my account is in the negative due to them taking the 3 bands. Now they want approve the other disputes but not for the 3000. So now I’m still in the negative and can’t touch nothing.