While Greater Anglia provides essential rail services across the East of England, complaint data from our community has flagged several recurring issues affecting passengers' travel experience. The most common complaints include frequent delays of journeys, inadequate communication regarding these delays, and overcrowded trains during peak hours.
To avoid these issues, we strongly advise passengers to check for real-time service updates before traveling and to consider alternative routes when possible. If delays occur, document your journey and communicate promptly with Greater Anglia's customer service to seek compensation or refunds where applicable.
Do you have a dispute or had a bad customer experience with Greater Anglia? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Greater Anglia.
Our sentiment meter has detected that Greater Anglia complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Greater Anglia, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 4, 2026
We have received 1 complaints about Greater Anglia over the last 12 months. The graph below shows a monthly breakdown.
Curious about Greater Anglia's track record in addressing complaints within the Public Transport category? Dive into the all-time complaints data right here!
Helpful experiences shared by verified Greater Anglia customers. Search, discuss and connect with other people in our community.
Complaint from LynR on 17 April 2025 about Greater Anglia.
I bought a first class open return from Woodbridge to London Heathrow. The outward journey was fine, but on return from holiday, I got an Elizabeth Line train to London Liverpool Street. There was a Norwich train leaving at 10.30am.... Read more
Complaint from Very Disatisfied on 06 December 2022 about Greater Anglia.
We regretfully travelled on your network on Saturday 12th Nov 22, from Colchester to London Liverpool Street. We accept that there were signs advising us of a ''Substitute Bus Service'' which we noted prior to travelling. We took the train to... Read more
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