My complaint:
Purchased a GE refrigerator for $3000 on 3142022, and it stopped working after three weeks on 422022.
GE sent a repair person out, 4 days later who said the compressor was shot and the part was on backorder so I should get a replacement. GE didn’t like that answer so they demanded another repair guy come out, which was another week. Second guy said that the first guy took parts off and didn’t put them back so he was unable to test it to see what was broken. He said that he’d have to order every part for it to make sure it could be fixed. He too recommend a replacement.
It’s now been close to a month and GE has still not committed to replacing the refrigerator and parts cannot be sourced to fix the one I have.
I have called them at least a dozen times trying to get anything from them and every time I talk to them they tell me they need another 48 hours, and on top of that they aren’t open on the weekends, so their 2 days turns into 5 days.
GE simply doesn’t care about the customer once they have your money.
The only thing they have done is to send me a check for $125, which they said was to buy a mini-fridge, which is insulting as how does anyone expect to feed a household of 5 with that? And every time I call them, they act like everything is fine because they gave me $125, which took 3 weeks to show up.
Suggested solution:
At this point I have no idea how GE can fix this. A replacement fridge would be great, but after this total lack of customer support, it's going to take a lot more to get me to ever buy a GE product ever again.
