My complaint:
Our flight was canceled on December 27 due to three different times on the same day and the last time was 1.5 hours after border security closed. I’m not sure how that can happen when you fly from the airport frequently. We are told to be at the airport 3 hours prior to flight, after being there for an hour we are sent an email it was canceled. The ticket counter I believe made false statements about hotel stay over and food vouchers until the next day for when the make up flight they said was getting organized. To make this short there was nothing done to help anyone that was from out of town, as it turned out there was no flight the next day and we were forced to stay overnight and book with another company.
Suggested solution:
I think our hotel and food for the layover should be paid for by Flair.
