Five Guys complaint?

Do you have a dispute or a bad customer experience with Five Guys? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The Five Guys customer service number in the United States is 1-866-345-4897, and written enquiries go through the contact page on the official Five Guys website. For an order placed in the app, start in the app help section, because it carries the order number, the restaurant and the payment together. For an order placed through a delivery platform, the refund is normally handled by that platform first, so raise it there and keep the case number. Outside the United States, use the Five Guys website for your country rather than the American line.

Charged twice for one app order? We push your complaint out by email, social media and printed letters, so it reaches more than one inbox.

Five Guys cooks to order, so the itemized receipt is what settles a wrong or short order: it shows what was charged against what was handed over. Photograph the receipt, the bag as it arrived and what was inside, and note the restaurant location, the date and the time. Raise it the same day where you can, in the app if you ordered there or with the restaurant if you ordered at the counter, and ask for a refund of the items you did not get rather than a replacement meal if you have already eaten.

Order handed over without the items you paid for? Put it in through our complaint process and we help you write it up in minutes, using wording drawn from thousands of complaints that worked.

Five Guys refunds are handled where the payment was taken, so match the route to the payment: the app for app orders, the delivery platform for platform orders, and the restaurant for a card or cash payment at the counter. Have the receipt or order number, the date and time, the restaurant location and a screenshot of every charge that reached your account. A double charge sometimes turns out to be one completed payment plus a pending authorization that drops off by itself after a few days, so check the statement again before treating it as a duplicate. Ask in writing for the amount and the date it will be returned, and say plainly if you want money back rather than a voucher.

Many Five Guys restaurants are run by franchisees rather than by the company itself, which is why a complaint can bounce between the restaurant and head office. Raise it with the restaurant first, because a franchise operator can usually settle a refund on the spot, then send the same complaint to the company through the official website if the restaurant does nothing. Keep the restaurant address in everything you send: head office cannot trace an order without knowing which location it came from. Note the manager name and the date of each conversation as you go.

Not sure whether the restaurant or head office has to answer for it? Report it through our complaint process and our trained AI opens a case and keeps coaching you on what to put to the restaurant, what to put to head office and when.

Nothing has been reported about Five Guys here yet. Our research shows what typically goes wrong at fast casual burger chains: orders handed over with items missing or toppings not as requested, totals at the till that come as a surprise, app and delivery orders charged twice or refunded slowly, long waits at busy times, and confusion over whether the franchised restaurant or head office deals with the complaint.

Sound familiar? Be the first to report it and open the record for other consumers.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Five Guys through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Five Guys can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.