First Midwest Bank complaint?

Do you have a dispute or a bad customer experience with First Midwest Bank? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The First Midwest Bank customer service number is 573-785-8461, the line for the main office in Poplar Bluff, Missouri, and each of the other branches publishes its own direct number on onemidwest.com. This is a Missouri community bank, so the branch holding your account is usually the fastest route, with the secure message centre in online banking and the mobile app behind it. Have the account number, the date and amount of the transaction, and any reference number already given to you in front of you before you call. Worth checking before you dial: the Illinois bank of the same name that merged into Old National Bank in 2022 is a different institution, and this one is the Missouri bank that trades as First Midwest Bank of the Ozarks.

Fees taken on an account you were told would not carry them? Start your complaint here and our trained AI opens a case for you and keeps coaching: what to send, when to push again, and how to escalate if nothing happens.

Report it to First Midwest Bank on 573-785-8461 or at your branch as soon as you see it, because consumer protections on United States debit cards and electronic transfers are tied to how quickly the report is made. Follow the call with the same account in writing through online banking or by letter, so the date of your report is fixed on the record. Give the transaction date, the exact amount, the merchant name as it prints on the statement, and whether the card was in your possession at the time. Ask for a case number, ask for the investigation timeline in writing, and ask whether provisional credit applies while the review runs. Keep every statement covering the period, and note that a consumer complaint about a bank can also be sent to the federal agency that collects them.

Charge you never authorized sitting on your statement? Put it through our complaint process and we push it out by email, on social media and by printed letter.

Start with the password reset link on the sign in page at onemidwest.com, since most lockouts clear once the security questions or the one time code go through. Where the reset itself fails, the branch can verify you in person, which is the practical advantage a community bank has over a call centre. Check that the mobile number and email address held on the account are still current, because a lockout very often begins with a one time code sent to a number or inbox you no longer use. Note the date and time of each failed attempt and exactly what the screen said, and ask whether the account was locked by a security rule or suspended for another reason, because those are two different problems with two different fixes.

Ask First Midwest Bank for the current fee schedule and the funds availability policy in writing, ideally at the moment you open the account, because those two documents decide when a charge is allowed and when money becomes usable. Turn on balance and transaction alerts so that a low balance reaches you before a payment does. Know how your account treats overdrafts, since opting out of debit card overdraft coverage means a transaction is declined rather than paid and charged. Where a fee looks wrong, ask which term it was applied under and request a review in writing, and keep the statements: the same charge repeating across several months carries far more weight than one line on one month.

Nothing has been reported about First Midwest Bank here yet. Our research shows what typically goes wrong at community banks: overdraft and service fees customers did not expect, holds placed on deposited checks, debit card disputes that take weeks to work through, online and mobile banking outages or login lockouts, slow underwriting on loan and mortgage applications, and limited branch hours or a thin ATM network.

Money gone from the account on a transaction you never made? Open the record with the first case, and other First Midwest Bank customers in the same investigation can back it up and say what moved theirs along.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of First Midwest Bank through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with First Midwest Bank can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.