My complaint:
Fidelity locked my accounts on December 9 2021 without notifying me. On January 15 2022 I discovered a scheduled payment was rejected. I called Fidelity immediately but they did not know why the account was locked. They were unable to unlock it. I am unable to access any of my funds. Fidelity could not guarantee when or if they could resolve the problem. They refused to acknowledge any liability or promise to make me whole for any penalties or missed payments.
Suggested solution:
Acknowledge their responsibility of their failure to notify me of their actions and failure to unlock my account. Agree to make me whole for any penalties due to missed payments after December 9 2021.
