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Family Dollar complaint: Refusal to return items on false policy

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Filed 2 Aug 2020 by Annoyed customer 99

I went to this Family Dollar to return a couple unopened toys. They refused to do so claiming you can only return at the purchasing store. I was shocked and requested to see the policy. They could not provide it. Then they claimed the receipt had expired by too long and they had a 30 day return policy. It’s only been 5 days over and I said ok where’s the return policy on this receipt. She said well it’s online. I didn’t shop online though and they refused to give me a policy but since I said you need to provide it they did so from their corporate website. They were also very rude and asked me to leave and acted as if I was threatening just because I wanted a clarification. The lady’s name tag said Morgan and she claims to have called her boss Peggy.

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