My complaint:
Hello, my name is Kaydenn DeVoe, I worked for Family Dollar in Piedmont Alabama from October of 2021 until June of 2023. In this timeframe, specifically the last year and a half, I had enrolled in and been charged for health insurance in which I was never provided policy information for, nor any form of proof of insurance or insurance cards. I was also paying into a HC Spend account in which I had no access to either, nor did my manager attempt to aid or provide any further information on how to acquire access and utilize my benefits, even when asked how. When attempting to log into the benefits portal, no policy information was available. When contacting Blue Cross Blue Shield’s customer support representative’s no policy information could be given because I couldn’t verify the policy numbers, which were never provided to me, nor the information on how to acquire them. Overtime I paid in several hundred dollars for insurance I could never use nor access. Upon checking my final pay stub, I paid in well over $200 to my HC Spend account which was inaccessible as well. I do believe it is only right and fair to be reimbursed for these services I was not able to obtain. In addition to not being able to access or obtain this very important information my store manager refused to provide any insight or assistance regarding the issue. No one should have to pay for a good or service they are not being provided with. This certainly is not the proper way any company, its affiliates, or representative should conduct themselves in regards to a hard working individuals compensation and benefits. It is in fact theft to be compensated for a resource or service that is not being provided as well as a direct violation of the ERISA which states that the employer much provide detailed plan information, demonstrate fiduciary liability, provide a grievance and appeals process, as well as providing employees the right to sue in the case they be denied benefits or experience a breach of fiduciary obligations by those who oversee the plan’s assets. When an employer sponsors a benefits program, it assumes the fiduciary responsibility of a trustee, and in doing so must administer it’s duty as written, and furthermore not inflict harm upon its employees. In order to resolve this conflict I can be reached at any time by email and/or phone. Thank you in advance for your time and concern
Suggested solution:
I would like to be reimbursed for what I paid for.
