Complaint: Denied Refund………………..

on 10 November 2020 about Family Dollar in category Supermarkets / Grocery Stores

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My complaint:

I made a purchase. Unfortunately. The curtains were two different sizes; so I was unable to use them. I did not notice the different sizes until I opened them and hung them. So, I decided to return them to the same location I purchased them, with my receipt. I was informed by Daynsha that because the items were open they could not accept it as a return. I was also informed that Monique, the manager, will not be in until the evening after 6pm. This is soooo unacceptable as a customer. This policy is in unacceptable and is not helpful to your costumers.

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Justified complaint?

Suggested solution:

You may solve this complaint by refunding me the money I paid for your item, especially, since I do have my receipt and I’m at the same location I purchased the item.

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