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Family Dollar complaint: Defective merchandise

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Filed 7 Sep 2023 by Teresa

I bought a twin size set of sheets for granddaughter late afternoon on 9/6 as a birthday gift Upon washing and folding that night I discovered a snag in the pillowcase from top of sewn seam all the way down. I ATTEMPTED to take that back to exchange for one that is NOT damaged. First I was told I needed to bring it all back, THEN she changed it to I couldn’t return it at all. WHY, it is defective/damaged. She didn’t care, said I I couldn’t return for replacement at ANY store. That is NOT true…it was DEFECTIVE. I told her not allowing a replacemrment item is a thief to me of which she then called ME a thief. Since when does a customer have to keep defective merchandise. Very unprofessional employee and I will never buy again and discourage all I know.

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