Family Dollar complaint: Bad customer service

Name: Bad customer service
Item: Family Dollar
Author: Kenny

Open 11 Dec 2020 209 views Supermarkets / Grocery Stores

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Filed 11 Dec 2020 by Kenny

I bought a defective Bluetooth speaker the manager gave me a hard time even with my receipt to show I just bought it two days ago it wasn’t until I asked for the general manager information that she exchanged it but she took my receipt and refused to give it back now I have no proof of purchase

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Case details

Status: Open
Company: Family Dollar
Filed: 11 Dec 2020
Desired resolution: First I think she needs training on how to deal with customers second I’m not sure how you should resolve it but I was treated pretty bad by a manager representing your brand I been shopping at family dollar for years after my experience today I’m not sure I want to shop at family dollar anymore
Problem: Manager resisted exchange and kept receipt
About: Bluetooth speaker

Progress

Filed
Company notified
Company replied
Resolved

11 Dec 2020 Complaint filed and published
11 Dec 2020 Message from Bizzy: we notified Family Dollar about this complaint.

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