My complaint:
I was accused of stealing as my items were still being processed by the cashier. I had so many items one of them I was holding on my hip and I did have a bigger winter coat which was covering it a little bit. Once my hands were free I fully intended to put it on the conveyor belt. The cashier immediately called me a thief proceeded to check out my items and have me pay for them. During this chaotic process of being called a thief I forgot to put my phone number in for all of the coupons for about 20 items. Once I brought this to her attention she said I was no longer allowed in the store and had to leave now. So since I am not allowed in the store anymore for no reason I sent my daughter to return the items I did not get on sale. It got even worse from there! The cashier proceeded to call my daughter multiple names and make multiple threats then the overweight security guard had the nerve to put his hands on my daughter by holding the bag back and forth from her like tug of war! Since when is it okay for family Dollar employees to put their hands on children? This was just a customer trying to return items. This was the most unprofessional violent interaction I’ve had at any store. These people definitely need better training. A cashier should not be calling people names and a security guard should not be putting their hands on a minor. This is all caught on camera. I will be taking this to court
Suggested solution:
However, my biggest concern is security absolutely needs to do a refreshing retraining course while that cashier needs to just be straight fired. This was 100% unprofessional. I am very educated about my laws. After any employee puts their hands on a customer that should be automatic termination.
