My complaint:
A couple of months ago, FB reached out to me with accusations of violoating their community standards; apparently there were 7 complaints filed on my business account. FB indicated my account would be disabled unless I appealed their decision and uploaded proof of identification. I sent a copy of my drivers license. FB was to update me once the review had been completed. I never heard back from them.
On Saturday, 8/26/23, I discovered my personal and business pages had been disabled. I was completely locked out of FB. I had a friend check to see if they could find my pages and they were completely gone. I found 2 separate email addresses in which to contact FB; I explained the situation and never received a response after sending 4 emails.
On Tuesday, 8/29/23, I discovered several fraudulant debits from my business bank account, in which my business debit card was used, totaling more than $5000.00. My business debit card was attached to my FB business page for the purposes of paying for advertising for my business.
I filed a disuputed charges form with my bank; they are currently investigating. I also filed a police report with the Baldwin County Sheriff’s Department. They are also investigating.
I want folks to know what happened to me through no fault of my own. It’s impossible to speak to anyone at Facebook. My pages were obvsiously severely compromised and i could get no help whatsoever from Facebook. After everyting that has happened, I will never use Facebook again.
Suggested solution:
I want to speak with a live person - and not an admin or customer service person - I want someone in upper management who can do something about this. I had my business account for 9 years. Nine entire years of ads, which did bring new clients to me. Because of FB's inability to respond to emails or any requests for help, I have lost who knows how much business. I don't believe I will ever trust FB again to attach any payment method to their site.
