My complaint:
Back before Covid arrived I booked a journey for 5 people on the Eurostar for July 2020. Obviously, due to Covid we were unable to travel. We booked an alternative journey in the summer of 2021 and again were unable to travel due to Covid. We then rebooked another journey in the winter of 2021 and yet again were unable to travel. Each time we re-booked there was a slight increase in price. We finally managed to rebook for Aug 18th 2022, however, as a result of train strikes in the UK the service we were booked on got cancelled. I have received refunds for all the subsequent bookings however Eurostar has issues me with a voucher for the initial booking, but I want a refund. I had to book flights so we could return from our holiday so I have no need for Eurostar vouchers. How can I get my money back?
Suggested solution:
Provide me with a refund of my initial booking and not a voucher.
