My complaint:
My client Mr Pino Frumiento suffers from various ill health including learning disabilities, partial blindness and epilepsy. He lives in supported lodgings and has limited funds. His desire was to travel to France for a day trip for his birthday on 30032020. Tickets were bought on 240220 and booking for a day trip made for 300320. Unfortunately, on this very day Eurostar International Limited cancelled the trip due to COVID19. Last Year 2021 Pino fell from the bus and broke his leg and was in the hospital for weeks and at home for months because he was bed ridden. He has been in and out of hospital since then and I have also been unwell. Although, Pino and I have received vouchers for the cancelled trip, these are due to expire on 041122. I am pleading if this date could be extended till next year Summer at least. Many thanks.
Veronica Ijeoma
Suggested solution:
Either refund the £167.00 we paid for the trip (£109.00 £58.00 £167.00) or
Extend our tickets to November 2023.
I rate Eurostar 2 Stars because they don't seem to listen to reasons, they are bent on
punishing their customers for what is beyond their remit.
