My complaint:
Emirates Ref. DXBXMM1712227840493
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REPLY TO YOUR EMAIL Michiyo
Oh no you will not see me or my family on your flights anymore.
You are EXPECTING me to remind your TRAINED crew to do their job.
You know you guys DONT know good customer service.
Just because a RICH person owns this company and could not be bothered how it is doing YOU guys take advantage of the situation to keep your jobs by writing a note back which you think will make me happy.
I told you before that I on purpose only ordered a special meal for the short flight to see if it happens again , which did and it just proved HOW TRAINED your crew is.
It is very unfortunate that you guys don’t know CUSTOMER ER SERVICE.
Have a wonderful day
If you have the guts give this letter to the owner for him to KNOW what his people are doing , but you will not as your cartel of people who are not doing the job properly may loose their jobs.
Thank you
Sandeep
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On Dec 29, 2022, at 2:50 AM, Emirates Customer Affairs wrote:
Our Ref: DXBXMM1712227840493
29 December 2022
Mr Sandeep Chopra
By email: schopra787@gmail.com
Dear Mr Chopra,
Thank you for your correspondence with regard to Emirates flight EK501 from Mumbai to Dubai, on 14 December 2022.
I regret to learn of your disappointment when your pre-booked Indian Vegetarian Meal (AVML) was not offered.
Our report indicates that your special meal was loaded on the flight. Having reviewed the details for this flight, we were unable to find any report regarding your concerns.
For your next travel on this route, I recommend that you request the AVML option from the cabin crew before the service commences.
Cabin crew are thoroughly trained and it would never have been their intention to leave you with a negative impression. We expect our cabin crew members to always interact and serve our passengers in a professional manner. We have shared your concerns with our Cabin Crew Management for their information.
Nevertheless, I am sorry any element of miscommunicationmisinformation that you may have received by our cabin crew.
Once again, thank you for allowing us the opportunity to respond. Your feedback is vital to us, as changes and amendments made to products or services are often based on the comments received from our customers.
We look forward to the pleasure of welcoming you onboard our flights again in the near future.
Yours sincerely,
Michiyo
Emirates Customer Affairs
Suggested solution:
Top Management could not be bothered about Economy passengers. Most people don't bother to complain ,so customers are taken for granted but not me .
