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Domino’s Pizza complaint: Order incorrect

Open 496 views Fast Food / Delivery

Filed 12 May 2020 by Blu_

I was driving therefore called in an order at 8:01pm on Monday May 11, 2020 at my local dominos for carry outpick up for a gluten free cheese pizza with extra cheese, pepperoni and onions. Before I hung up I repeated my order once more to her. Once I arrived to pick up my order I told her I had an order for a gluten free pizza with pepperoni, extra cheese and onions. She walks away then proceeds to come back to the window with a regular sized pizza box (Not a box that a gluten free pizza comes in) and goes to ring me up. So once more I mentioned that I had a gluten free pizza, She said hold on and walked away. Comes back and goes to ring me up and gives me a total and says their going to have to remake the pizza. I was offered no compensation for their mistake. I understand mistakes happen but due to my circumstances I was unable to wait for another pizza to be cooked therefore I had to leave and figure something else out for dinner after I had went to the location to pick my pizza up.

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