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Domino’s Pizza complaint: Incomplete order delivered

Open 176 views Fast Food / Delivery

Filed 27 Sep 2020 by Kristin

I ordered 2 pizzas and cheesy bread at 7:34pm September 27, 2020. The delivery showed at 8:10pm and my son answered the door to take the food. I immediately noticed a pizza was missing. I called the store at 8:12pm. I was told I would wait 2 hours for the pizza missing! This was unacceptable, so I asked for the manager. The manager explained the same. I told her it didn’t take 2 hours originally. She explained they have other orders to fill first. I was beside myself! How disrespectful! So now my family can’t eat together and I’m scrambling to figure out how to feed kids. I explained this to the manager and she kept interrupting and talking over me and getting quite rude over the phone. I asked her to stop talking over me and stop giving an attitude. I told Jerry I didn’t know what she was saying because of this. She responded by saying “Ok, bye.” So now I’m furious that there’s absolutely no resolution and I paid for something I didn’t receive. I quickly ordered pizza from another restaurant and then called back to have my refund taken care of.
Store 2237

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