Complaint: Incomplete order delivered

on 27 September 2020 about Dominos Pizza in category Fast Food / Delivery / Takeaway

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My complaint:

I ordered 2 pizzas and cheesy bread at 7:34pm September 27, 2020. The delivery showed at 8:10pm and my son answered the door to take the food. I immediately noticed a pizza was missing. I called the store at 8:12pm. I was told I would wait 2 hours for the pizza missing! This was unacceptable, so I asked for the manager. The manager explained the same. I told her it didn’t take 2 hours originally. She explained they have other orders to fill first. I was beside myself! How disrespectful! So now my family can’t eat together and I’m scrambling to figure out how to feed kids. I explained this to the manager and she kept interrupting and talking over me and getting quite rude over the phone. I asked her to stop talking over me and stop giving an attitude. I told Jerry I didn’t know what she was saying because of this. She responded by saying “Ok, bye.” So now I’m furious that there’s absolutely no resolution and I paid for something I didn’t receive. I quickly ordered pizza from another restaurant and then called back to have my refund taken care of.
Store 2237

0 0 vote
Justified complaint?

Suggested solution:

The manager in this location ought to be fired for hanging up on a customer concern. Also, Domino’s ought to train management to behave in a civil manner over the phone. If an order is not correct, there should be priority to correct it as soon as possible - not push this to the end of the night. It is not good ethics.

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