My complaint:
I couldn’t communicate my order over the phone despite being patient and polite because the staff member who took my call was obstinate and brutal in his approach. He hung on me without answering my question about price and delivery. I called back and spoke to a lady who justified the bad behavior when I informed her he had hung up on me for no good reason as I didn’t argue. I informed her it wasn’t okay to treat me like that and I needed more information about the order. Also I was halfway through ordering and she had approved it, when he took the phone off her and inerjected.
Suggested solution:
I would begin by hiring staff with better communication skills. I think it is important, particularly with phone call interactions to hire staff who speak English well if they are foreign and I would like the aggressive and rude staff member to be penalized. I would like to receive an amends, not simply an apology, because whilst I may receive an apology an amends means that the behavior doesn't continue; that it doesn't happen again.
