My complaint:
Last Spring, I contacted Dish to move the dish from point A to point B as we were undergoing construction and it was in the way. They said they would at the hefty cost of $150. Said I would cancel the service before paying that and paying it again to be reset once construction was over. So, I did cancel that account. I was then transferred to another person and we discussed the Dish Anywhere app as we had an account at our camp. He said we can certainly do that so we scheduled an appt. for March 11. Then made the 5 hour trip, met with the tech and he installed a new dish as he said this one was too old. He installed the Hopper and showed us how to use it and explained how to connect to Dish Anywhere when we got home. Said the icon would appear on the Amazon Firestick homepage as that is what we were using at home for tv. Everything was going fine until I received a bill for the cancelled home account to the tune of 66.85. Never received email notification that this account was active, just a bill. So I called and called and called, only to be put on hold forever. When I finally did talk to someone, they could not explain how this account had been activated, only that it was towards the end of August. Told them no one authorized it and how could it connect since we did not have a satellite dish on our home nor anywhere on the property, that the account had been cancelled in the Spring and that Dish told us they did not want anything sent back as it was too old, so we disposed of it. This went on and on with several calls on my part and after each call, received an email from dish asking how the call went. Doubt they even read those notes as I explained what was going on after each call and nothing was ever resolved. I then got a second bill for 76.85 and I called again saying this is bs and how can I be charged for an account that is not open and how can it be connected. The last person I spoke said they would close the account and partly forgive some some of the bill – say what – I do not owe this! Anyway, I turned on dish and what was being disconnected was the dish anywhere app from camp, so I explained this and she saw this was the case and reconnected that account. Then I got another bill for 37.47 and a disconnect notice of October 11. Then I got a notice from a collection agency that I owe Dish that money and they are collecting. I am not paying a bill I do not owe.
Desired outcome: I want Dish to explain to me how they connected my house account when there is no Dish on my property, when I never authorized it, when they never sent me any correspondence about other than bills.
Suggested solution:
I want them to explain to me how they connected since there is no satellite dish anywhere on my property. I want to know who authorized this supposed connection. I want an apology for the waste of my time, the aggravation and endless frustration of being put on hold forever or talking to a person that cannot explain anything to me or do anything about it.
