My complaint:
Having used dish tv for a few years with frequent blackouts and general unreliability of service, a continued relationship became intolerable. I endured an half-hour of elevator music ultimately ending with first, a rude, customer ‘service agent demanding an explanation for the cancellation. The barely perceptible, mousey voice required the explanation, or she could not continue with the cancellation. After hearing my repeated requests to speak to a supervisor or manager, Becky asked the same question. An observation is that this explanation does not benefit me; it benefits them. It seems usury to require personal information before a service provider will release its prey.
The second agent finally understood that I would not provide an explanation and interrupting her recital of the exciting and highly desirous plans just waiting for me, I was informed that I must pay an eighty-dollar ($80.00) cancellation fee. Further, dish would charge me fifteen dollars ($15.00) to send me a pickup box for their three (3) or four (4) year old equipment. Apparently, if I again become ill and am unable to return their hi-tech equipment, they’ll make an additional charge of up to three hundred ($300.00) and change if not returned within 15 days. Plus, I get to deliver the sealed box to the carrier. There is no pick-up service afforded me for my fifteen-dollar ($15.00) charge.
I become ill at age 74. That’s the way it is and little can prevent it. I am VA rated at 70% disabled though fairly slow and broken, I’m just fine but for a lack of sleep. Sure, boo -hoo for me but facts are facts.
dish tv really must need my money, I don’t. Gas and food costs must plague dish tv, the poor guys! They’ve increased my rate over the years, apparently believing that my social security and Veteran’s disability payments would increase. Guess what….
Were I aware of what these people are fundamentally and sorely lacking in integrity, I would have avoided any contact whatsoever. Oh, I so wish I had!
Suggested solution:
Reverse cancellation charges. I agree that I should pay to return their equipment though no other charges
